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Reputation management (sometimes referred to as rep management, online reputation management or ORM) is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.
Reputation management refers to the influencing and controlling of an individual's or group's reputation. Originally a public relations term, the growth of the internet and social media, along with reputation management companies, have made search results a core part of an individual's or group's reputation.
Like it or not, at one point or another you'll have to deal with a negative customer comment that's been published online - so how do you deal is directly affecting your future customers. Trust your reputation management to professionals. Inmillhouse PR agency can handle this and many other your queries.